icon-search
icon-search

TERMS OF USE


ORDER

Once Philip Phantom have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.


PROMOTION CODE

You may use your Promotion Code at the checkout page. Enter the code and be sure that there are no additional spaces before or after the discount code. Kindly note that only one promotion code is valid per order and only for orders made directly from the Philip Phantom official website for a limited period of time during the mentioned campaign/promotion. Promo Code should be entered during the checkout process to be valid. Attempting to add a promo code after purchase is made will not be honored.  


PAYMENT METHOD

You may pay with either bank transfer, credit or debit cards, we accepted Visa, AMEX or MasterCard securely over the Internet. Stripe is our payment partner and all payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank.

There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Philp Phantom will cancel your order after the limited period.


INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright on the website and in the material published on it are owned by Philip Phantom or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Philip Phantom.


LIABILITY

Philip Phantom responsibility for errors in connection to delivery is limited to existing conditions of sale. Philip Phantom bears no direct or indirect responsibility for example, but not limited to incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.


PRODUCT LIABILITY

Philip Phantom has the right to adjust prices, add additional cost change product assortment and related information without prior notice. The purpose of product images and information texts are to reflect the products as realistic as possible. While we try to ensure that all content on this website are accurate, errors may occur. Philip Phantom cannot guarantee that all product images accurately reflect the true appearance of the products, all product images should be seen as illustrations. The product images may differ depending on the color settings on your computer & mobile.


FORCE MAJEURE 

Philip Phantom shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.


RETENTION OF TITLE

All products remain in Philip Phantom property until full payment is made.


FRAUD

All frauds are reported to the authorities and Philip Phantom reserves the right to cancel the purchase if any suspicion is raised.


CUSTOMER COMPLAINTS

It is important that you carefully check your products when you receive your delivery in order to verify that the products are not damaged and wrong. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to our courier partner. And if you receive your product and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from the time you receiving our product.

Any complaints shall be made to our customer service through our contact form on the contact page or directly email us at [email protected]Please provide the order number and the reason for complaint, so that we can get back to you as soon as possible. Same applies for returns. Defective products returned to Philip Phantom should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. 

Philip Phantom has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Philip Phantom will send the product back to the customer.


USER CONTENT

www.philipphantom.com website may include user generated content such as social media applications. Philip Phantom does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright or is offended by such content, please contact us at: [email protected].


TERMINATION OF ACCOUNT

Philip Phantom reserves the right to terminate your account and/or your use of the www.philipphantom.com website at its sole discretion. Such termination can be made without prior notice if Philip Phantom suspects you have breached the terms.


AMENDMENTS OF TERMS

Philip Phantom may revise the terms from time to time, every time you make an order from us, the general conditions in force at that time will apply to the contract between you and Philip Phantom. You should therefore periodically visit this page to review the then current terms to which you are bound.


RETURN & EXCHANGE POLICIES

Philip Phantom do not offer a direct return and exchange service if you are unsatisfied with your purchase after we delivered the products. However we will REPLACE the product for FREE and ship you the new replacement within 14 days after purchased, or EXCHANGE your products under these circumstances after the verification and inspection done by our team:

(i) If the watch parts or mechanics don't work properly, or you receive your product and see that it is damage beyond repair.

(ii) The product does not match the one you ordered.

If the incidents mentioned above ever happened, you shall contact us within 30 days from the time you receiving the product.



HAVE MORE QUESTIONS?

If you have any questions relating to our terms of use feel free to contact us at: [email protected]


Last Updated: 01 October 2020


Your cart is currently empty.
Continue shopping